I found the process really easy. Simple layout and lots of options. It was helpful to see the route, allowing me to choose towns better ensuring that the journey would not take us out of our way. Four of our hotels where within easy walking distance of the city center. The hotels were very easy to find with the use of your paperwork and a sat nav. All in all it was a fantastic holiday visiting five countries in ten days. Five different cultures and five different experiences. I am happy to recommend all the hotels we stayed in.
Overall we were happy with our experience from the planning to our lodging. We had our trust issues about not physically seeing anyone, but your staff were available to chat with us when we had questions. We had only one incident in the Doubletree Excel Hotel. The receptionist told me that breakfast wasn’t included in the voucher. My husband clarified the situation and she apologized for not reading the voucher correctly. The selection of lodging was very interesting, varying from modern hotels to tea rooms and an apartment. We were expected at each lodging and there were no difficulties. We enjoyed ourselves immensely and we would happily use your company again for future travels. Thank you for your efficient organization, comforting agents and follow-up.